记人性的弱点
In a Nutshell
FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE
- Don’t criticize, condemn or complain.
- Give honest and sincere appreciation.
- Arouse in the other person an eager want.
SIX WAYS TO MAKE PEOPLE LIKE YOU
- Become genuinely interested in other people.
- Smile.
- Remember that a person’s name is to that person the sweetest and most important sound in any language.
- Be a good listener.
- Encourage others to talk about themselves.
- Talk in terms of the other person’s interests.
- Make the other person feel important-and do it sincerely.
BE A LEADER【A leader’s job often includes changing your people’s attitudes and behavior】
- Begin with praise and honest appreciation.
- Call attention to people’s mistakes indirectly.
- Talk about your own mistakes before criticizing the other person.
- Ask questions instead of giving direct orders.
- Let the other person save face.
- Praise the slightest improvement and praise every improvement.
- Be “hearty in your approbation and lavish in your praise.”
- Give the other person a fine reputation to live up to.
- Use encouragement.
- Make the fault seem easy to correct.
- Make the other person happy about doing the thing you suggest.